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The healthcare insurance industry is changing quickly. Each year brings not only new regulations, but also an increase of online, mobile-driven interactions.

While the move to online healthcare insurance communications has its advantages, it also adds challenges for the industry, particularly in the areas of security, personalized customer assistance, and increasing competition.

Healthcare Insurance: Winning Over the Mobile Generation is a free eBook that illustrates how live, human assistance can be one of the strongest predictors of health care enrollment success. Specific visual customer engagement technologies can bridge the online communications divide including:

  • Cobrowse
  • Website chat
  • Customer service video

Incorporating these visual engagement technologies will help your organization increase healthcare enrollment, enhance the overall customer experience, and set you apart from your competition!

To learn more, fill out the form to receive your free healthcare insurance eBook.