Customer service is rapidly evolving in today's digital world. Buyers are increasingly proficient at shopping online and expect more during their buying journey. But why should they purchase from you when they can purchase that same product from 10 different locations?

In order to compete, you need to differentiate your company by the services delivered, providing customers with the first-rate experience they demand.  

In the free knowledge brief, Co-browsing: Guide Customers to Grow Your Own Success, the Aberdeen Group highlights three best practices to maximize your co-browse program's capabilities:

  1. Monitor trends influencing customer behavior and reflect them within all visual communications activities.
  2. Empower agents with the right tools to elevate benefits of visual communications.
  3. Ensure that your online interactions minimize customer effort but maximize satisfaction.

Here is a brief video introduction:



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