Fresh Look - The Glance Networks Blog

Check out the Glance Networks blog for insights into customer engagement, customer service, customer lifecycle improvement, and more!

November 2nd 2016

Supercharge Customer Experience With Cobrowse

Holly Chessman | cobrowse
Bring agents and customers together online using cobrowse to share a view, and instantly take customer experience to the next level.
August 18th 2016

Glance & CohnReznick Announce New Alliance to Accelerate Cobrowse ROI

Holly Chessman | cobrowse
Glance Networks is pleased to announce a partnership with CohnReznick LLP, a leading accounting, tax, and advisory firm to accelerate cobrowse ROI.
August 9th 2016

4 Ways Visual Engagement Software Improves Business

Holly Chessman | cobrowsing
Find out how visual engagement software—cobrowsing, screen sharing, agent video can improve customer experience and lifetime value.
July 21st 2016

Create a Soaring Customer Experience Engaging the Human Senses

Vanessa Kirchner-Leida | brand loyalty
Create a first-class experience that your customers will never forget by engaging their senses using visual customer engagement technology.
April 26th 2016

Top 5 Customer Satisfaction Blog Posts

Holly Chessman | co-browse
Companies can improve customer satisfaction and service by making a few simple changes. Read more for actionable steps to strengthen customer loyalty.
January 26th 2016

Next Gen Cobrowse for Effortless Tier 1 Tech Support

Vanessa Kirchner-Leida | cobrowse
As online tech support expectations rise, there is a growing need to lower customer effort through visual communication and collaboration.
January 5th 2016

Why Invest in Improving Customer Experience?

Holly Chessman | chat
Discover how generating a positive customer experience directly translates into loyal customers and improvement of the bottom line.
December 3rd 2015

Video Collaboration: Bridging the Online Gap between Businesses and Clients

Guest Writer | cobrowsing
Businesses can address problems concerning time, distance & communication, bridging the online gap thanks to video & other live collaboration platforms.
September 29th 2015

How to Get the Fastest ROI From Your Customer Service Technology Investment

Holly Chessman | customer-centric technology
Check out this informative infographic for information on how you can get the fastest ROI from your customer service technology investment.
January 20th 2015

The Shocking ROI of Improving Customer Service

Holly Chessman | Case Study
Case study on how a SaaS company integrated Glance visual engagement technology and improved their customer service including FCR, AHT, and overall loyalty.

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