Fresh Look - The Glance Networks Blog

Check out the Glance Networks blog for insights into customer engagement, customer service, customer lifecycle improvement, and more!

December 21st 2016

2016 Reflection—A Year of Growth and Appreciation

Tom Martin | cobrowse
2016 was a year of growth for Glance Networks and we couldn't have done it without you—our valued customers. Thank you and Happy Holidays from Glance!
May 5th 2015

Women in Technology: The Mothers of Online Communication

Holly Chessman | Agusta Ada King
Read about some smart, fabulous women who have influenced communications technology throughout the years.
February 3rd 2015

Financial Services Customer Engagement: Seeing Matters

Jo Klos | Case Study
A customer engagement story for using cobrowse to enable agents and customers to see the same thing at the same time, no matter where it resides.
January 20th 2015

The Shocking ROI of Improving Customer Service

Holly Chessman | Case Study
Case study on how a SaaS company integrated Glance visual engagement technology and improved their customer service including FCR, AHT, and overall loyalty.
January 7th 2015

When it Comes to Customer Service, the Customer is Not Always Right

Tom Martin | customer care
Basing your customer service activities around the concept that "the customer is always right" is bad for business.
December 10th 2014

Grow Customer Satisfaction by Practicing Respect

Holly Chessman | cobrowsing
If you respect your customers, they are more likely to respond positively to you and you will increase customer satisfaction.
December 3rd 2014

Customer Experience Lessons from Buddy the Elf

Tom Scontras | Buddy the Elf
Businesses need to understand is whether there is a "customer experience gap": a delta between the perception we advertise and the reality we deliver.
November 25th 2014

Ten Ways to Say Thanks to Your Customers

Holly Chessman | cobrowsing
Here are 10 easy, inexpensive ways to say thank you to your customers and provide them with a great customer experience.
November 17th 2014

What is Cobrowse and How is it Different From Screen Share?

Holly Chessman | agent video
Cobrowse and screen share enable organizations to humanize customer experience. But what is cobrowse? And how is it different from screen share?
October 11th 2014

#Bump4Bucks to Benefit 1 Million Meals at #DF14!

Tom Scontras | 1 Million Meals
#Bump4Bucks to Benefit 1 Million Meals at #DF14!

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