Fresh Look - The Glance Networks Blog

Check out the Glance Networks blog for insights into customer engagement, customer service, customer lifecycle improvement, and more!

December 21st 2016

2016 Reflection—A Year of Growth and Appreciation

Tom Martin | cobrowse
2016 was a year of growth for Glance Networks and we couldn't have done it without you—our valued customers. Thank you and Happy Holidays from Glance!
November 2nd 2016

Supercharge Customer Experience With Cobrowse

Holly Chessman | cobrowse
Bring agents and customers together online using cobrowse to share a view, and instantly take customer experience to the next level.
August 18th 2016

Glance & CohnReznick Announce New Alliance to Accelerate Cobrowse ROI

Holly Chessman | cobrowse
Glance Networks is pleased to announce a partnership with CohnReznick LLP, a leading accounting, tax, and advisory firm to accelerate cobrowse ROI.
July 29th 2016

27 Customer Service Famous Quotes You Need to Know

Guest Writer | customer experience
A quest post from Salesforce—a Glance partner including 27 quotes from business leaders to inspire you to improve customer service and experience.
July 21st 2016

Create a Soaring Customer Experience Engaging the Human Senses

Vanessa Kirchner-Leida | brand loyalty
Create a first-class experience that your customers will never forget by engaging their senses using visual customer engagement technology.
June 28th 2016

Shifting from In-store to Online: Customer Service at its Peak

Holly Chessman | customer experience
The online market is expanding exponentially, making online customer service more important than ever. However, visual engagement software can help.
June 7th 2016

Glance Networks Announces Availability of Panorama on Genesys AppFoundry

Holly Chessman | Announcement
Glance Networks leverages Genesys AppFoundry Customer Experience Platform to deliver co-browse, screen share, agent video and more.
May 10th 2016

6 Ways Cobrowsing Transforms Customer Service

Holly Chessman | co-browsing
Are you interested in learning about how you can can improve the quality of your customer service? Then continue reading to find out more!
April 26th 2016

Top 5 Customer Satisfaction Blog Posts

Holly Chessman | co-browse
Companies can improve customer satisfaction and service by making a few simple changes. Read more for actionable steps to strengthen customer loyalty.
April 19th 2016

Features Don't Sell Software - Experiences Do

Scott Baker | customer engagement
Numbers, software features, even reviews can't hold a candle to an excellent first-hand customer experience. Let me explain what I mean.

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