Fresh Look - The Glance Networks Blog

Check out the Glance Networks blog for insights into customer engagement, customer service, customer lifecycle improvement, and more!

November 2nd 2016

Supercharge Customer Experience With Cobrowse

Holly Chessman | cobrowse
Bring agents and customers together online using cobrowse to share a view, and instantly take customer experience to the next level.
May 11th 2016

Why do you need a CRM?

Vanessa Kirchner-Leida | cobrowse
Integrating visual engagement apps, such as cobrowse with your CRM, decreases both agent and customer effort, thereby improving the customer experience.
June 2nd 2015

KPI Faceoff: Average Handle Time vs First Call Resolution

Tom Martin | ACW
78% of customer service professionals are tracking at least one performance metric at work. But are they tracking the right metrics? Compare AHT vs FCR.

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