BOSTON, May 31, 2016 – Glance Networks has launched Panorama on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions.
The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
Glance Networks’ Panorama is a powerful, secure, scalable and integrated visual engagement platform used to improve customer experiences. In one simple interface, customer service, tech support, and sales teams can see, show, or share content from anywhere on any computer, mobile device, or tablet. Utilizing Panorama vastly improves the customer experience and enables intuitive agent and customer interaction without the need of a download.
Glance Networks leverages industry-leading Genesys AppFoundry Customer Experience Platform to deliver world-class solutions
“Today, 75% of customer journeys start on mobile, web or social and this trend is only accelerating,” said Merijn te Booij, Chief Marketing Officer at Genesys. “Response to this digital imperative is increasingly important for companies competing on the battleground of customer experience. By building on the AppFoundry and the Genesys Customer Experience Platform, Glance Networks leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.”
“We’re excited to offer Panorama through the Genesys AppFoundry and reach a relevant business audience. Panorama is a powerful tool that provides businesses with a competitive advantage of having instant and effortless conversations with customers using co-browsing, screen sharing, agent video and more,” said Tom Martin Glance Networks CEO. “Companies using Glance Panorama are able to personalize and humanize the online experience by improving agent and customer satisfaction, experience, and loyalty.”
Additionally, Panorama is built for enterprise-level engagements while being secure and scalable. Enterprise grade features like role-based permissions, field masking and SAML / SSO integration provide businesses of all sizes with a distinct competitive advantage.
Built on the Genesys Customer Experience Platform, Panorama is currently available on the AppFoundry at https://appfoundry.genesys.com/home.
About Glance Networks
Glance empowers companies to make doing business online easier and more personal through tightly integrated yet modular visual engagement solutions such as cobrowse, screen share, agent video, and more. Glance has out-of-the-box integrations with Salesforce, SAP, LiveOps, Zendesk, and other solutions. In addition, our offerings integrate with a broad range of customer-facing platforms and tools to quickly provide a connection that is secure and always works. Learn More>>>Return to Blog Home